Privacy Policy

Information We Collect

When you bring your ride in or interact with us online, we collect a few different types of info. Nothing shady - just what we need to do our job right and keep in touch.

How We Use Your Information

We're not in the business of hoarding data for no reason. Here's what we actually do with the info we collect:

We might also send you occasional updates about maintenance reminders or special offers, but you can opt out of that stuff anytime - no hard feelings.

When We Share Your Data

We're pretty protective of your info, but there are times when we need to share it with others to get the job done. Here's the breakdown:

How We Protect Your Information

Just like we wouldn't leave your Mercedes keys sitting on the counter, we don't mess around with data security. We use industry-standard measures to keep your info safe:

• Encrypted data transmission (SSL/TLS) on our website
• Secure, password-protected databases with limited access
• Regular software updates and security patches
• Staff training on data protection and privacy
• Physical security measures at our shop location
• Regular backups stored securely

That said, no system is 100% bulletproof. We do our absolute best, but if something ever happens, we'll let you know as soon as we're aware of it and tell you what steps to take.

Cookies & Tracking Technologies

Our website uses cookies - those little text files that help websites remember you. Nothing creepy, just helpful stuff to make your experience better.

You can manage cookie preferences in your browser settings. Just know that disabling certain cookies might make parts of the site less functional.

Your Privacy Rights

Under Canadian privacy laws (PIPEDA and provincial regulations), you've got some solid rights when it comes to your personal data. Here's what you can do:

How Long We Keep Your Data

We don't hold onto your information forever - that'd be weird and unnecessary. Here's our general approach:

• Active Customer Records: We keep your service history and contact info as long as you're bringing your vehicle to us. It helps us provide better service and track warranty work.
• Financial Records: Canadian tax law requires us to keep invoices and payment records for at least 7 years. Non-negotiable, unfortunately.
• Marketing Data: If you've opted into promotional emails but haven't engaged with us in 3 years, we'll typically remove you from the list.
• Inactive Accounts: If we haven't heard from you in 5+ years, we'll securely delete or anonymize your data unless there's a legal reason to keep it.

If you specifically ask us to delete your data sooner, we'll do our best - but we might need to keep some stuff for legal or safety reasons (like warranty claims or dispute resolution).

Children's Privacy

Our services aren't directed at kids under 16. We don't knowingly collect personal information from children. If you're a parent and think your kid has somehow given us their info, let us know and we'll delete it right away.

If you're bringing in your teenager's first car (congrats, by the way), we'll work with you as the parent or guardian for any data collection and service arrangements.

Changes to This Policy

We might update this privacy policy from time to time - new laws, new services, new tech, that sort of thing. When we make significant changes, we'll let you know via email or a notice on our website.

The "Last Updated" date at the top tells you when the most recent version went live. We recommend checking back occasionally, especially if you're privacy-conscious.

Questions? Get in Touch

If anything in this policy is confusing or you've got concerns about how we handle your data, don't keep it to yourself. We're here to help and we take this stuff seriously.

Frequently Asked Questions